Call centers / BPO
CPL’s specialist call centre and business processes outsourcing (BPO) division focuses exclusively on the provision of outsourced customer-care and back-office services to customers across the European Union.
CPL’s service centres in Dublin , Cork and Central Europe serve customers in 12 European Union countries, providing telesales, telemarketing, order processing, fulfilment and administrative services.
CPL’s specialist teams focus on particular industries such as insurance, credit, software licensing, etc. The team dedicated to the recruitment in this area is comprised of subject matter experts who continually source and pipeline suitable candidates with multi-lingual and technical skills.
To meet the cultural and language requirements of clients, successful candidates are native speakers of the language in the markets they serve.
Skilled staff are hired using CPL’s expertise in recruitment as well as its assessment centre for technical and language testing. The sourcing team is able to offer clients full access to these services for one-off roles, volume assignments and critical projects.
CPL is fully compliant with the particular regulatory and tax requirements for each of these sectors.